At Feline Skinscience, customer satisfaction is our priority. We strive to make your shopping experience seamless, including when it comes to returns and cancellations. Below, you will find our clear and customer-friendly policy.
60-Day Return Policy
We offer a 60-day return policy from the date you receive your order. To be eligible for a return, the following conditions must be met:
- The product must be unopened and unused.
- The item must be returned in its original packaging.
- The return must include a Return Management Authorization (RMA) number, which you can obtain by contacting our Customer Care team.
Important: Returns without an RMA number will not be accepted.
How to Initiate a Return
To start the return process:
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Contact our Customer Care team at info@feline-skinscience.com to request an RMA number and return address.
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Clearly write the RMA number on the outside of the package.
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Ship the return to the given address.
Returns will be processed within 10 business days of receipt. You will receive a confirmation email once your return is processed.
Non-Returnable Items
- Items purchased from unauthorized sources are not eligible for returns, refunds, or exchanges.
- If you purchased Feline Skinscience products from an official partner, please refer to their individual return policies.
Customer’s Right to Withdraw
Customers have the right to withdraw from their purchase within 14 days of receiving their order.
To request a withdrawal, please email info@feline-skinscience.com with the following details:
- Order number
- Product details
- Reason for withdrawal
Conditions for withdrawal:
- Customers are responsible for return shipping costs when withdrawing from a purchase.
- Products must be unopened, unused, and in their original packaging.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us immediately at info@feline-skinscience.com. Please include a description of the issue and relevant photos. We will work quickly to resolve the problem, either by sending a replacement or offering an appropriate solution.
Refunds
Refunds are processed after we have received and inspected your returned item. Once approved, the refund will be issued to your original payment method.
- Processing Time: Refunds are processed within 10 business days after return approval.
- Shipping Costs: Please note that return shipping costs are non-refundable unless the return is due to an incorrect or defective item.
Cancellations
- Orders can be canceled before processing and shipping.
- To request a cancellation, email info@feline-skinscience.com with your order details.
- If the cancellation is successful, we will issue a full refund according to our return policy.
Contact Us
If you have any questions about returns or cancellations, we are happy to assist you:
E-mail: info@feline-skinscience.com
Store Name: Féline Skinscience
Address: Godebaldkwartier 54, 3511 DX Utrecht, Netherlands
Company Name: Féline Skinscience
Company number: 87034276
VAT number: NL004124746B35
Thank you for shopping with Feline Skinscience. We are committed to making your experience smooth and stress-free!